BriefCase
BriefCase

Team Leader Job in Hexaware Technologies Ltd

Team Leader

Hexaware Technologies Ltd 4+ weeks ago
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Job Summary
  • 1. Should understand throughput calculation metrics like attrition, shrinkage.
  • 2. Should have handled a minimum of 15 to 25 agents as Team Lead.
  • 3. Should be able to handle the teams weekly reviews and encourage team to meet organizational goals
  • 4. Responsible for staff retention within the team.
  • 5. Should be aware of KRAS, KPIS, SLA, AHT, Occupancy, Attrition Formula, Shrinkage formula.
  • 6. Should have Min 2 years of experience as Team Leader
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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