Assistant Customer Care Manager Job in Columbia Asia
Assistant Customer Care Manager
Columbia Asia
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
Qualification : Graduate in any discipline ; Diploma in Hotel or Hospital Management; Customer Service Courses5 + years of experience.
- To ensure patient /customer delight at every interaction.
- Anticipate patient s /customers needs and exceed their expectation during their stay.
- Be a one point contact for patients /customers during their stay in the hospital.
- Bridge the gap between clinical and other administration in all matters and maintains Transparency in all dealing and execution.
- Will be responsible to co-ordinate with other departments to ensure smooth & effective operations.
- Meet and greet every patient s to enhance patient s satisfaction and encourage patient s feedback during their stay in the hospital,
- Provide second to none service and prompt attention towards patient s complaints and feedback.
- To facilitate collection of feedback from patients and subsequent analysis to make informed decisions.
- Responsible for service recovery of out-patients during their visit to the hospital.
- To have a sense of urgency for patients complaints and feedback.
Qualification : Graduate in any discipline ; Diploma in Hotel or Hospital Management; Customer Service Courses5 + years of experience.
Experience Required :
Minimum 5 Years
Vacancy :
2 - 4 Hires
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