Technical Engagement Manager Job in Gspann Technologies, Inc

Role and Responsibilities

• Manage multiple global delivery teams.
• Take accountability for client satisfaction, delivery quality, and growth.
• Work with onsite account managers in identifying new opportunities and resource requirements for account growth.
• Lead and defend the request-for-proposal (RFP) activities from off-shore for new opportunities.
• Prepare engagement metrics on a regular basis and present it to the management.
• Act as a single point-of-contact for the account from off-shore.
• Work with the recruitment team to ensure timely fulfillment of resource needs.
• Lead business review meetings with the customer.
• Mentor the next-level leaders.
• Lead and follow the groups or teams.
• Bring top-notch consulting or relationship management skills and a deep appreciation of IT tools, techniques, systems, and solutions.
• Conceptualize, analyze, and create blueprints for business transformations and present solutions.
• Maintain healthy account margins.
• Be a part of architecture, design, program-planning discussions with senior client stakeholders on an ongoing basis.
• Conduct knowledge-sharing sessions and publish case studies. Take accountability for maintaining program or project documents in a knowledge base repository.
• Identify accelerators and innovations.
• Understand complex interdependencies to identify the right team composition for delivery.
• Prepare a plan and take charge of program or project objectives and.
• Identify the benefits and success criteria of the program or project.
• Track and define the benefits for report creation.
• Identify dependencies and critical decision or discussion points.
• Conduct program reviews with relevant stakeholders to identify or manage issues to ensure its smooth delivery.
• Provide delivery governance and resolve escalated project issues affecting the program.
• Conduct periodic performance reviews of key individuals on the account across multiple project teams.
• Monitor all phases of the project requirement gathering, initiation including design, execution, and closure on a regular basis and suggest corrective actions.
• Track actual vs. planned program or project progress using KRAs and KPIs.
• Take charge of conflict, risk, and dependency management.
• In case of any change in the program, conduct impact analysis on the cost and other organizational parameters, and share findings with the client.
• Build relationships with key project team members on a frequent basis via performance reviews and updates. Keep them motivated, understand their concerns, analyze their suggestions.
• Resolve team conflicts, if any, between multiple work streams or groups or individuals.
• Provide inputs on goal setting and performance appraisals of the team.
• Identify training needs for associates based on the client's changing focus.
• Motivate the team to participate in recruitment drives, training, and other organizational initiatives.

Skills and Experience

• Experience in Java/J2EE web development technology stack along with agile.
• A Project Management Professional-certified candidate will have an advantage.
• Excellent communication skills along with experience in managing and motivating high-performing teams and individuals.
• Expertise in program management and managing multiple tracks at the same time.
• Hands-on work experience in the e-commerce domain or with a retail client.
• Proven ability in establishing rapport, credibility, and influence others to drive results across the organization.
• Creative problem-solving skills for teams, project deliverables, and cross-functional issues amidst changing priorities.
• Ability to skillfully manage the changing operational goals and demands by being flexible and resourceful.
• Experience in project management and/or delivery of on-shore or off-shore models and agile development processes.
• Passionate about operational excellence and governance.
• Proven ability in setting expectations and communicating status to the technical, business, or executive teams and take ownership of all critical issues to get a logical closure.
• Experience of working in matrix organizations with varying technology practices.
• Ability to manage 50+ resources in single or multiple accounts.