Engineer - Software Support Job in Greyorange India Pvt Ltd

• 
  Gurgaon, India
  
  GreyOrange is seeking a talented and motivated TSE to support external customers for
  
  warehouse automation industry products. He will be responsible to provide level 3 support for
  
  allocated product lines as per decided SOPs. You are also responsible for knowledge sharing
  
  within the client service team and sharing relevant feedback with R&D.
  
  Responsibilities:
  
  Responsible for efficiently handling and resolving technical issues which have been passed on
  
  by L2.
  
  Ensure timely and effective action as per decided work flow basis priority and severity for
  
  each ticket.
  
  Should ensure maximum issues are resolved without L4/R&D involvement.
  
  Should ensure adherence to committed SLA's for each reported issue.
  
  Should follow ticketing SOP's and ensure tickets are being generated for R&D with all
  
  relevant technical details captured for every issue.
  
  Should follow internal escalation matrix basis severity and resolution time.
  
  Should ensure all relevant site-specific technical documentation as well documentation
  
  regarding new product lines/or features are accurately captured from R&D and shared with
  
  Client Service team.
  
  
  www.greyorange.com
  
  
  Should support CSM's in developing eminently capable and technically competent team of
  
  assistant client service managers and service engineers.
  
  Responsible for creating and monitoring software and hardware component wise reliability
  
  metrics for each installation.
  
  Should develop framework to predict potential/future failures and ensure requisite
  preventive measures are taken.
  
  

• Skill:

Engineering graduate fresher or with at least 6 months of experience in a 24*7 Software

Support role.

Experience with Linux/Unix

Experience with SQL

Experience/Strong knowledge with scripting - Python/Shell.

Must have strong communication skills.

Willing to work in rotational shifts.

Good analytical and reasoning skills.

WHY GO WITH GREYORANGE?

At GreyOrange, we develop leading-edge fulfillment technology that gets the right product to the right place at the right time. In today s age of immediacy, where customers expect to receive their order right away, retailers must take a completely new approach to compete. By leveraging AI, robotics and machine learning, GreyOrange transforms how businesses fulfill orders and keep promises to their customers. GreyOrange is a global company with core operations in North America, Europe, India and Japan.

We apply modern thinking and technology to solve today s fulfillment challenges and we re looking for modern minds to join us.

About GreyOrange

GreyOrange is a global leader in AI-driven robotic automation software and hardware, transforming distribution and fulfillment centers worldwide. Our solutions increase productivity, empower growth and scale, mitigate labor challenges, reduce risk and time to market, and create better experiences for customers and employees. Founded in 2012, GreyOrange is headquartered in Atlanta, Georgia, with offices and partners across the Americas, Europe and Asia. For more information, visit www.greyorange.com.

Our Solutions

The GreyMatter Multiagent Orchestration (MAO) platform provides vendor-agnostic fulfillment orchestration to continuously optimize performance in real time: the right order, with the right bot and agent, taking the right path and action. Currently operating more than 70 fulfillment sites across the globe (with deployments of 700+ robots at a single site), GreyMatter enables customers to decrease their fulfillment Cost Per Unit by 50%, reduce worker onboarding time by 90% and optimize peak season performance.

In retail stores, our gStore end-to-end store execution and retail management solution supports omnichannel fulfillment, real-time replenishment, intelligent workforce tasking and more. Using real-time overhead RFID technology, the platform increases inventory accuracy up to 99%, doubles staff productivity, and enables an engaging, seamless in-store experience.

Equal Opportunity Employer:

Grey Orange Inc. is an equal employment opportunity employer. The company s policy is not to discriminate against any applicant or employee based on race, colour, religion, national origin, gender, age, sexual orientation, gender identity or expression, veteran status, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Grey Orange also prohibits harassment of applicants or employees based on any of these protected categories.

What s in for you?

At GreyOrange, we're not just offering a job; we're offering an experience. Join us, and you'll find more than just a workspace you'll become part of a community driven by innovation and supported by a plethora of benefits designed to nurture both your professional and personal growth.