Weekend Support Manager Job in Trantor Software Pvt Ltd

As a Weekend Support Engineer, here s what you can do at Trantor

• As part of the cloud support team, you will triage new tickets, interact with customers opening new cases over the weekend, and/or continue troubleshooting existing cases based on SLAs.
• Because Enterprise SOC is Mission-critical most of the on-premise upgrades occur during weekends.
• As a support engineer you will be on call to assist our customers during the upgrades and/or rollouts.
• As a part of the Global Support Team, you ll be supporting multi-functional teams, analyzing problem statements, and delivering solutions to their issues.
• As part of your initiation as a support engineer, you will be trained in the platform and in the processes to work through customer issues

Why work at Trantor

• We value diverse perspectives and hire to enrich our teams with new ideas and perspectives.
• Your learning is a top priority. We actively structure teams and projects to maximize individual growth and opportunities.
• You are encouraged to communicate openly and share opinions irrespective of your role or designation.
• Good work/life balance We have strong work ethics towards our customers; at the same time, we also value your life outside of work.
• Many of us have worked together at previous companies, and choose to work together again and again because we respect one another.

Here s what you will bring:

• Excellent customer service skills
• Previous experience in at least one customer-facing technical support position as a Support Engineer
• Able to troubleshoot and be a problem solver with analytical proficiency in Linux, some familiarity with Python code preferred
• Attention to detail, fast learner, and excellent communication skills.
• Be able to communicate technical information in a simplified, easy to understand
• Cybersecurity knowledge and experience advantage