BriefCase
BriefCase

Customer Success Manager Job in Ginni Systems Limited

Customer Success Manager

Ginni Systems Limited 4+ weeks ago
Apply Now
Job Summary

Job Responsibilities

  • Will be responsible for handling all activities in an account, upsell, support, licensing of Ginesys ERP Solution (Retail & Manufacturing Solution)
  • Collaborating with the sales team to establish and execute a sales goal for the region
  • Plan approaches and pitches with pre-sales and marketing team for upsell and cross-sell
  • Work with sales head to develop proposals that speak to the client s needs, concerns, and objectives
  • Participate in pricing the solution/service
  • Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion
  • Collaborating with the support team and product team to solve customer issues
  • Increase software adoption through workshops and training
  • Expanding relationships and bringing in new referrals and testimonials
  • Ensure client continuity through AMC renewal and subscription renewals

Job Requirements

  • Analytical skill set, strong presentation skills, ability to interact with any level within an organization
  • Demonstrated knowledge of ERP/Enterprise Software Sales / Consultative Selling experience
  • Experience in identifying, qualifying, and closing deals
  • Strong ability to create sales presentation messages, positioning statements, and other sales collateral
  • Flexibility in work schedule and ad-hoc travel readiness is required
  • Demonstrated ability to work independently and achieve goals with minimal supervision
  • Ability to perform in a dynamic and fast-paced environment
  • Degree in a business or technically related area of study
  • Extra patient in resolving customer issues and listening to problems
  • Excellence in communication - both verbal and written
  • Demonstrated Relationship Management Skills. Strong Negotiation Skills.
  • Strong Personal drive | Business Ethics - Product and industry mastery, competitive awareness
Experience Required :

3 to 8 Years

Vacancy :

2 - 4 Hires

Similar Jobs for you

See more recommended jobs