Branch Operations Manager - Banking Industery Job in Gennext India Private Limited
Branch Operations Manager - Banking Industery
Gennext India Private Limited
4+ weeks ago
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Job Summary
Roles and Responsibilities 1. Branch Operations Manager is one of the critical leadership positions in the bank as he/ she spearheads the Operations function in a branch.
2. Branch Operations Manager is responsible for administration of the branch by overseeing daily operations like cash, clearing, transfer, Electronic Clearing Service (ECS)/Real time gross settlement systems (RTGS)/National Electronic Funds Transfer (NEFT),
3. Cash Deposit (CD), Fixed Deposit Receipt (FDR), account opening & customer service with a team of Tellers and FDOs.
4. He/ She handles Internal and External Audit, provides data and oversees audit queries.
5. The Branch Ops Head also ensures resolution of customer complaints/ issues within the prescribed TAT. He/ She reviews Branch Operations reports,
6. Vault register & tracks exceptional transactions- Anti Money Laundering - AML alerts and ensures compliance with banking rules, regulations & procedures.
7. The Branch Ops Head is accountable for the lead generation of Current Account and Savings Account - CASA through the FDOs and Tellers.
8. Maintenance of cash balance as per Cash Retention Limit
9. Growth in Existing To Bank - ETB CA and SA Balances - Minimum Daily Average Balance - MDAB
10. Achievement of Aggregate Cross Sell points target
11. Resolution of complaints registered under CRMS, Phone Banking & Banking Ombudsman
12. Learning and Development of FDOs & Tellers: Training & Certification in various process related areas (Example: Risk, Fraud prevention, Banking regulations, etc. )
Skills:1. Should have Team Handling and leadership skills2. Experience in cross selling products would be an added bonus
2. Branch Operations Manager is responsible for administration of the branch by overseeing daily operations like cash, clearing, transfer, Electronic Clearing Service (ECS)/Real time gross settlement systems (RTGS)/National Electronic Funds Transfer (NEFT),
3. Cash Deposit (CD), Fixed Deposit Receipt (FDR), account opening & customer service with a team of Tellers and FDOs.
4. He/ She handles Internal and External Audit, provides data and oversees audit queries.
5. The Branch Ops Head also ensures resolution of customer complaints/ issues within the prescribed TAT. He/ She reviews Branch Operations reports,
6. Vault register & tracks exceptional transactions- Anti Money Laundering - AML alerts and ensures compliance with banking rules, regulations & procedures.
7. The Branch Ops Head is accountable for the lead generation of Current Account and Savings Account - CASA through the FDOs and Tellers.
8. Maintenance of cash balance as per Cash Retention Limit
9. Growth in Existing To Bank - ETB CA and SA Balances - Minimum Daily Average Balance - MDAB
10. Achievement of Aggregate Cross Sell points target
11. Resolution of complaints registered under CRMS, Phone Banking & Banking Ombudsman
12. Learning and Development of FDOs & Tellers: Training & Certification in various process related areas (Example: Risk, Fraud prevention, Banking regulations, etc. )
Skills:1. Should have Team Handling and leadership skills2. Experience in cross selling products would be an added bonus
Experience Required :
6 to 11 Years
Vacancy :
2 - 4 Hires
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