Strategic Engagement Manager Job in Gainsight

Job Description

The Strategic Engagement Manager (SEM) at Gainsight is a critical member of the professional services team. You will be the main stakeholder on projects, responsible for the success of enterprise level software implementations. In order to achieve this success, you will leverage your previous enterprise professional services experience, project management expertise, strong communication/written skills, relationship building prowess and conflict management skills.

What You'll Do

• Execute upgrade projects while partnering closely with our counterparts, clients Executive-level project sponsors
• Track detailed scope of engagement and when applicable work with the customer to re-estimate scope change/additions
• Drive the implementation/upgrade efforts of new and existing customers by understanding business objectives and partnering with the project team to prescribe best practice recommendations in order to achieve those goals
• Develop detailed project plan schedules and work breakdown structures to ensure project team accountability for milestone dates and work quality
• Create comprehensive weekly status reports and communication plans to executive sponsors and internal/external project teams
• Ability to manage multiple upgrade projects simultaneously
• Proactively identify project risks and mitigate them effectively and efficiently
• Quickly establish/nurture rapport and a positive relationship with internal and external stakeholders
• Maintain a deep understanding of Customer Success to be a trusted thought leader and advisor with your customers
• Coach and mentor project team members (potentially across multiple time zones) to facilitate improved teamwork both internally and with the client
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature capabilities of the team

• Job Location: Hyderabad

• Ideal years of experience: 10 + years

• Preferable work hours: EMEA Timezone (3pm - 11pm IST)

Required skills

What We're Looking For

• 10+ years of experience in professional services, management consulting, customer success, business analyst, or another client-facing role
• Detailed knowledge of Project management processes (Planning, Scheduling, Monitoring, Tracking and Reporting) and best practices
• In-depth knowledge and experience with successfully managing enterprise software application implementations with waterfall and agile methodologies
• Skill set to understand and document business requirements as well provide prescriptive recommendations by actively listening and asking probing questions
• Experience with spearheading initiatives with cross-functional teams on a number of concurrent engagements
• Record of professional achievements with a track record of delighted, successful, and satisfied customers
• Executive presence and confidence in communicating with technical, business, and VP & C-level stakeholders
• Strong communication, presentation, consultative and leadership skills
• Ability to create structure in ambiguous situations and design effective processes
• Experience in working with complex, multi-divisional, multi-geographical customers
• Capability to be dynamic and adapt quickly in a fast-paced environment
• Passion to be an expert on the product and for being part of a fast growing company
• Preferably Project Management certified

Why You ll Love It Here

• Our Attitude:We ve created a new industry from scratch, and we re on the fast track!

• Our Leadership:We offer the leading tech solution for driving Customer Success.

• Our ROI:Reduce customer churn, increase up-sell, and improve customer satisfaction.

• Our Technology:Deep Salesforce.com hooks, predictive analytics, and a beautiful user interface.

• Our Impact:We help our customers make millions of dollars more per year.

• Our Clients:Big companies like Box, Adobe, Marketo, and many others.

• Our Team:Tech all-stars from Facebook, Box, and others (and top consulting firms like BCG and McKinsey!).

• Our Values:They are unique - Golden Rule, Success for All, Childlike Joy, Shoshin, and Stay Thirsty, My Friends

• Our Office:If you showed up one day, you might find anything from karaoke performances to mini-golf championships.

Here are our 5 core values

• Golden Rule: We believe in trusting each other, and our community by exercising reliability.

• Success for All: We believe that success for our stakeholders comes with making a difference in each other s lives.

• Child-like Joy: We aspire to experience passion, optimism, and laughter in everything we do.

• Shoshin: We believe in a beginner s mind, and that learning comes from everywhere.

• Stay Thirsty, My Friends: We believe in an internally-driven strive for greatness.

Individuals seeking employment at Gainsight are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.