Customer Relationship Management Executive Job in Fortius Infra
Customer Relationship Management Executive
Fortius Infra
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
Responsibilities
- Managing the Customer Account Lifecycle from booking till possession.
- Coordinating with various departments; Accounts, Legal, Banks, Site Modifications, Technical etc. for timely resolution of customer queries.
- Sending welcome letters, demand notes, reminders, collecting and maintaining payments records.
- Managing and maintaining all documentation regarding each and every transaction.
- Managing all written & verbal communication with Customer (after booking of unit until the handing over / registration of unit).
- Updating and maintaining MIS reports with regard to CRM functions as per specified timelines.
- Delivering a satisfactory response to all customer queries (in person, through telephone or E-Mail).
- Graduates, preferably with experience in customer service/sales operations.
- Excellent knowledge of Microsoft office (Word, Excel, PowerPoint)
- Strong communication, presentation and listening skills
- Must be a team-player with high level of commitment.
- Hard working with a will to succeed.
Experience Required :
0 to 2 Years
Vacancy :
2 - 4 Hires
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