Senior Manager Anti Counterfeit Program
About Flipkart
In 2007, we started the Flipkart journey by selling books online. But now, over a decade later, our story is quite different. Today, Flipkart is Indias largest online marketplace and one of Indias leading technology powerhouse that is disrupting the way India shops online. What has got us here? The dynamic, passionate and talented folks we call Flipsters!
Our core values define our identity and form the basis of our actions and reflect in everything that we do at Flipkart. Values enable us to shape the desired organizational culture in which each Flipster can thrive and be at their best.
We believe in taking bold bets and changing the paradigm, having a sense of urgency to solve problems strategically and putting great ideas into action. We look at the world from our customers point of view and keep customers at the heart of everything we do. We strive to do the right thing always and be committed to our customers and stakeholders.
About the team
Flipkart Security Team provides a safe and secure business environment by enhancing risk resilience, adhering to compliance standards, adopting best practices and thereby protecting Flipkart business and people in diverse environments. The team has adopted a sustainable and scalable model with the capability of mitigating emerging risks proactively and keeping in pace with the business growth. It has continuously developed & amp; deployed Talent with synergizing strengths by leveraging cross competencies.
About the role
Primary responsibility of the Anti-Counterfeit Program Manager is to manage end to end responsibility of Anti-Counterfeit Charter by implementing relevant policies and procedures across Flipkart Group. The role is cross- functional and requires deep collaboration and influencing ability with stakeholders from operations, Zonal functions as well as external partners.
What youll do:
Anti-Counterfeit Life Cycle ManagementSingle point of contact for all Counterfeit related concerns in Flipkart Group.Monitor and assist in reviewing suspected counterfeit products in the Flipkart Group company platform Primarily responsible to manage a process driven, uniform and consistent Anti-Counterfeit program for Flipkart Group of Companies.Draft, get approved and implement Anti-Counterfeit SOPs across business.Undertake Employee awareness drives to achieve employees understanding and compliance with regards to Anti-Counterfeit programRendering Anti-Counterfeit support to stakeholders, internal and external customers as needed. Drive cross functional collaboration, to ensure seamless deployment of Anti-Counterfeit processes.Drive standardization and benchmarking to ensure continual process improvementDevelop and maintain external partnerships, i.e. law enforcement, Industry bodies, etc.Anti-Counterfeit Program governanceBudget managementBuilding and maintaining relationships with rights holders through brand diplomacy, conferences, networking opportunities, workshops, etc., Participate in the development of an efficient and functional framework for Flipkart Group Companies, rights holders and law enforcement agencies to conduct joint enforcement actionsManage the Incident reporting mechanism/system for Anti-Counterfeit program and conduct regular data and trend analytics of the same Anti-Counterfeit Logistics ManagementManaging Counterfeit related concerns in overall supply chain (Logistics, Warehouses and First Mile)Conducting risk assessments, Anti-Counterfeit audits and product authentication trainings for Flipkart Logistic Centers and implementing risk mitigation measures.Conducting deep dive investigations and root cause analysis for various Anti-Counterfeit issues.Internal Collaboration & External LiaisonResponsible for maintaining working relationships and liaison with law enforcement and related agencies.Having structured connect with the internal stakeholders.Documenting the connect with local law enforcement and internal stakeholders on a tracker.Regular connects (along with MOMs) with right holders to understand concerns around their brands in Flipkart Group company platform and work with internal stakeholders for mitigation of such concerns Legal, FIR, Police & Court casesPreparing the investigation reports.Gathering the evidences for the police case.Preparing the draft of the police complaint.Getting the police complaint vetted from legal departmentLodging of complaints (FIRS) with Police and following up until case closure, providing Litigation support for incidents as and when required, in assistance from the Legal team.What youll need:
Focus Areas
Exemplary written and verbal communication, including ability to write reports and returns on both routine and Adhoc basis.Inter-personal collaboration skills to work with varied stakeholders across organizational levels.Multi-disciplinary approach towards Anti-Counterfeit and overall Risk Management, with specialist knowledge in Anti-Counterfeit, Legal aspects, incident handling, investigations, Vendor governance and enforcement actionsAbility to train and impart awareness on Anti-Counterfeit.Unblemished track record and high levels of personal integrity.Exemplary team motivator and genuine team playerJob Requirements
University degree level or equivalent through experience and professional certification.Should have excellent knowledge of law (Legal degree preferred) related to Anti-Counterfeit programsMinimum 5-10 years experience in law enforcement, Anti-Counterfeit or military-related profession with minimum three years experience in Anti-Counterfeit.Extensive and up to date knowledge of Anti-Counterfeit.Experience in managing or coordinating Anti-Counterfeit investigations of complex nature.Knowledge of information security processes and systems. Completion of professional security certification training e.g. Cyber Law, CISSP, CISA, CPP equivalent
Skills Required :
Anti-Counterfeit Domain Experience, Ground Enforcement Projects, Anti-Counterfeit & Brand Risks in E-commerce Logistics, Investigations, Technology, Risk assessments and Risk Reports, Incident and Crisis Management, Stakeholder collaboration, Training and competency development, Team Management & External Partnering
