Customer Success Analyst Job in Fi
Customer Success Analyst
Fi
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
What is this role about : As the customer Success analyst, you love to take on the most difficult, trickiest cases - owning the user experience throughout, crafting great solutions for both users and epifi alike, and finally weaving that experience into scaled solutions that help everyone. Join our team of talented technologists and product managers on this journey to the next generation of financial services. Responsibilities Problem Solving: Data analysis using Excel / working with dashboardsIssue handling Working on issue resolution with internal & external partners. Outcalling customers for data/ consent/ information collection. Good communication skills: Good speaking & writing skills both in Hindi & English Stakeholder management: should be able to work with internal & external stakeholders for issue resolution Note: Tools to be handled: Sherlock, Freshdesk, Ozonetel, Guru Required Skill set Minimum 3 years of experience in the CX domain/ ops (customer support, customer service, front end customer service) Ownership driven mindset Drive to solve problems end to end collaborativelyTeam Player, expected to prioritize team goals & objectives over personal goals/ interests. Approaches CX from a customer oriented mindsetAbility to solve problems without existing knowledge/ solutioning Escalations handling would be an added advantage
Experience Required :
Minimum 3 Years
Vacancy :
2 - 4 Hires
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