Senior Business Systems Analyst Job in Epsilon Data Management, Llc

Epsilon is seeking a Senior BSA, responsible for leading client engagements and Business and solution /functional requirements to deliver Industry leading content marketing solutions for our clients. The Senior BSA will serve as liaison between the client and delivery teams in context of business needs and functional requirements and solution implementation.

Essential Functions

Products / Solutions

• Lead requirements to build Digital Consumer experiences using industry s leading Content Management Solutions like Adobe s AEM, Sitecore, Crownpeak etc.
• Consult and guide client business teams and development teams in implementation of product capabilities and features multi-site and multi-channel delivery, personalization/targeting, multi-lingual support, automated workflow management, social media etc.
• Proficient knowledge of the end-to-end content lifecycle, web content management, content publishing / deployment, and delivery processes and broad understanding of entire Martech stack.
• Should be able to map requirements with features supported by CMS like AEM, Site Core
• Able to drive discussion for integrations between CMS and other Martech solutions- data platforms, campaign solutions, messaging solutions

Business Analysis

• Should be able to participate in Consulting/Discovery phases in large Website development project and own the following activities
• Work closely with Creative teams and ensure that UX is in alignment with the requirements
• Employs consulting and best practices of software development methodologies to guide business analysis activities.
• Works with clients to discover, analyze and document client business requirements, and translating those needs into matured process and system solution designs.
• Helps with the creation of the business requirement documents (BRD) and writes high quality functional specification (FSD) catering to the solution offered to the client teams.
• Serve as a liaison between developers and users, clients and companies, and management and IT.
• Support testing team during the testing phase through review of test plans and test cases and perform functional testing, when required.
• Expertise in interacting and driving conversations with senior leadership, external partners and in client facing engagements; Manages the expectations of business owners, subject matter experts and key stakeholders
• Anchor requirements workshops and client meetings to create business, Functional and Non-Functional scope documents and prioritize work based on business needs and project demands and for self and project stakeholders
• Exposure to change transformation and digital transformation, product management practices and modern ways of working
• Expert in conducting stakeholder interviews by creating meeting agendas, scheduling meetings, creating discussion guides, in-meeting facilitation and follow-up.
• Elicitation and collaboration of requirements through facilitating workshops and documenting outcomes and risks.
• Candidate should be proactive, a quick learner and be able to deal with ambiguity and drive towards clarity
• Exceptional organizational, presentation, and communication skills both verbal and written and experience presenting in front of groups
• Excellent client communication and facilitating skills, ability to influence others and gain consensus, and team collaboration (involving sensitive / political topics that will require some careful positioning and communication)

Agile / Project Management

• Agile (Scrum preferred) project experience translating customer needs into business requirements (Features/Stories).
• Lead and support product backlog definition, user story creation, sprint review and retrospective.
• In-depth understanding of SDLC and Agile development and agile practices
• Experience leading stand ups and scrum meetings and to scale up on-demand working in the capacity as a Product owner and Scrum master.
• Work with Project Manager to create requirements backlog and sprint plan
• Ensures high client satisfaction with change management planning, communication, execution and service
• Identifies, tracks, follows up and assists in resolving project issues and risks and communicates to the Project lead and team.

Competency

• Shares knowledge and presents to peers and other project teams on business domain, product domain
• Understands and adheres to the established documentation quality standards for our businesses and clients