BriefCase
BriefCase

Manager Quality Job in Epitome Trc

Manager Quality

Epitome Trc 4+ weeks ago
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Job Summary

Job Summary :

This role of a Quality Manager requires product or service delivery handling of an organization to meet both external and internal requirements. This includes legal compliance and customer expectations. As a quality manager, sometimes called a quality assurance manager, you'll coordinate the activities required to meet these quality standards.

Desired Candidate Profile :

Job Type : Full Time

Designation : Manager Quality

Experience : Must be working as DM/ Manager Quality since 2 years

Educational Qualification : Any Graduate/ Under Graduate/ Post Graduate can apply

Salary Offered : As per Industry standards

Key Deliverables :

  • Excellent Transactional Quality Domain Knowledge
  • Manage trainings for the accounts: Process and Refreshers
  • Maintain the desired target throughput for process training batches
  • Manage and control attrition and effective employee engagement activities
  • Drive continuous improvement program across processes
  • Undertake detailed process improvement studies and up skills the team members
  • Drive culture of continuous improvement
  • Provide Training and quality support, development of metrics and dashboards in line with customer requirements
  • Managing quality performance of multiple accounts
  • Ability to lead a team, coordinate with other location and drive standardized practices
  • Should meet and exceed client metrics: External & internal quality metric should be consistently green
  • Strengthen quality management processes/framework to improve quality delivery
  • Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation
  • Ability to get out of the box ideas and Process Improvement Initiatives in the process
  • Should drive Process Control & Compliance in addition to managing Audit requirements
  • Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing etc.
  • Should have persuasive, collaborative and influencing skills
  • Strong interpersonal skills to manage client expectations/engagements effectively
Experience Required :

Minimum 2 Years

Vacancy :

2 - 4 Hires

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