Deputy Manager - Quality Job in Vfi Slk Global Services Pvt Ltd

BASIC INFORMATION ON THE POSITION

Position Name:- Deputy Manager - Quality

Mandatory/Required Skills & Location

Location: - Bangalore

PURPOSE OF THE ROLE

Team Lead - PPQA is required to provide process and quality assurance support to a CBU. The team lead is responsible to work with the Team Members - PPQA & Trainee-PPQA to ensure the process & product quality assurance activities are performed and Quality objectives of the CBU is achieved

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Design and implement a BPO Quality Management system
• Design templates, tools, checklists and artefacts required for the Quality management system
• Design and implement robust audit framework to test effectiveness of the Quality management system
• Work with the Executive leadership and operations to identify top pain / problem areas
• Ensure all identified projects/initiatives align to overall organizational strategy and objectives
• Identify pipeline of improvement projects and prioritize
• Identify areas of automation in collaboration with operations and automation teams
• Build cost benefit analysis and present to decision makers
• Agree on tangible results/outcomes for each of the initiatives. Baseline current process health.
• Program manage execution of the improvement initiatives along with stakeholders in the enabling functions. Take lead in Planning, staffing, funding and driving the process changes leading to agreed outcomes
• Periodic reporting of status to Delivery leader and necessary stakeholders from the leadership of the organization.
• Drive a culture of continuous improvement and process implementation amongst the teams of enabling functions
• Conduct appropriate trainings on tools and techniques for process reengineering to enable the teams of enabling functions in successfully executing the projects
• Create appropriate knowledge artifacts and contribute to best practice sharing across the organization

EDUCATION QUALIFICATION

• 10 -12 years of relevant experience in process design, review and reengineering
• College Degree (Business, Information Systems, Statistics, Management)
• Six Sigma Black Belt / Master Black Belt or similar certification like Lean, Kaizen, etc.
• Experience in process automation using tools like UiPath, Automation Anywhere, Blue Prism, etc

MINIMUM EXPERIENCE REQUIRED

Overall (in years): 10 to 12 years

DOMAIN/ FUNCTIONAL SKILLS

• Process orientation: Very process driven with a comprehensive understanding of process review tools and techniques
• Analytic Ability: Excellent analytical, mathematical, statistical and creative problem-solving skills.
• Communication: Ability to collaborate and communicate effectively with multiple layers of management within both the corporate and business unit environment; effective written and verbal communication tailored towards the audience.
• Business results orientation: Proactive, able to address business needs and identify risks.
• Organizational awareness: Ability to work with appropriate stakeholders across functions, locations and disciplines; possesses a customer service mindset.
• Active Listening: Listens to others to respond effectively to ideas and questions
• Teamwork and Relationship Management: Team player, maintain effective working relationships at all levels of the organization
• Prioritization: Effectively prioritizes tasks and takes initiative to identify problems and develop solutions.
• Decision-making: Able to drive decisions through the effective use of interpersonal skills, influencing without direct authority.
• Excellent written and verbal communication skills must be able to communicate fluently in English both verbally and in writing