Customer Success Manager Job in Entropik Technologies Pvt. Ltd.
Customer Success Manager
Entropik Technologies Pvt. Ltd.
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
Job Responsibilities :
- Manage customer, measurement initiatives design and product deliverables
- Collect all necessary data and compile the final deliverable for customers
- Provide pre-sales and post-delivery support to customers when necessary
- Resolve any project/client-related issues promptly and professionally
- Uncover customer growth opportunities.
- Provide support to Success & Sales Directors as well as other team members
- Work collaboratively with Sales, Marketing, Operations, Data Science, and Product teams to identify and communicate key insights and actionable strategies for clients.
Requirements
- Bachelor s degree in a technical, business, management, or related field (technical preferred)
- 7-10 years of digital media measurement experience, brand lift studies, creative assessment and digital analytics
- Analytical and able to create sound business arguments backed up by data
- Strong verbal/written communication skills and ability to interact professionally and efficiently with internal and external partners
- Outstanding organizational, prioritization and multi-tasking skills
- Demonstrated ability for being detail-oriented, self-motivated and driving follow-through
- A strong team player with excellent interpersonal skills
- Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
- Ability to manage complex multi-faceted project budgets and to create, manage, and commit to a project plan, schedule and budget
- Computer skills required: Advanced Microsoft Office skills, including understanding Excel formulas and pivot tables
Experience Required :
7 to 10 Years
Vacancy :
2 - 4 Hires
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