Sr. Analyst- Certification Service Job in Droom

Sr. Analyst- Certification Service

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Job Summary

Want to be part of the most disruptive, innovative mobile commerce start-up in India with world-class team, long-term vision, and top global investors backing it up? Don t just dream it. droom it!

Solve some of the hardest problems for our customers. You will exhibit a strategic mindset focusing on long-term benefits for Droom and our partners, strong analytical as well as interpersonal skills with the ability to work in a fast-paced, innovative climate.

An ideal candidate will possess the following skills:

  • Assign Orders in Bulk, Schedule, Re-schedule Inspections on multiple times a day
  • Track technician productivity, SLA and compliances on daily basis
  • Provide Operation/ technical support to all technicians on the ground Pre/Post inspections
  • Do daily calls to customers/ sellers/ technician, do follow ups for scheduling, cancellations, re-scheduling inspections
  • Resolve all customer complaints and escalations received via Customer support, email or social media
  • Create and manage daily, weekly, monthly trackers for all operational and productivity metrics.
  • Experience Required :

    Fresher

    Vacancy :

    2 - 4 Hires