Customer Service Video Kyc Job in Dreams Solutions

Customer Service Video Kyc

Dreams Solutions 4+ weeks ago

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Job Summary

Overall Goal:

Excellent communication skill in English/Tamil/Hindi.
Building positive relationship with customer.
Knowledge of customer relationship management (CRM) Practices.
Ensures high levels of customer service orientation and application of bank policy.
Informs customers of new products or product enhancements to further expand the banking relationship.
Problem solving attitude.
Approach potential customer to establish relationship

Qualification and Experience

Any graduate from reputed institute / College (Full time)
1-2 years customer service experience, preferably banking experience (additional advantage).
Hands-on experience in MS Excel
Should be presentable & formally attired for work
Should be ready to work in shifts 9am 9pm, Sat & Sun may be working (comp offs may be provided)
Computer skills is a must

Skill and Experience

The resource needs to complete video KYC of customers
This will involve calling customers at their convenient time or receiving incoming video KYC calls from customers
The resource will be bound by per day productivity targets

Experience Required :

1 to 6 Year

Vacancy :

2 - 4 Hires