Hiring For Customer Service Officer- Telesales Job in Dreams Solutions
Hiring For Customer Service Officer- Telesales
Dreams Solutions
4+ weeks ago
- Chennai, Tamil Nadu
- Not Disclosed
- Full-time
- Permanent
Job Summary
Purpose of the Role:
Sell Personal Loans to customers who has previously closed loan from FICCL or still have an active Personal loan.
Key Responsibilities:
- Outcalls data assigned and promotes Personal loan offer
- Generates leads for customer interested in Personal loans
- Tags all calls in dialler and CRM.
- Pitches end to end information and converts customer for Personal Loan
- Provide customers with complete product information.
- Explains the entire documentation process to avail a loan.
- Complete knowledge of the policy and process
- Coordinate with Branches on document collection and processing of the loan
- Follow up till the case is disbursed
- Explain in detail the offer available for the customer
- Provide accurate information on documents required
- Ensure self-learning by participating in training conducted.
- Updates himself on the policy and process.
- Generate good quality leads quality
- Increases conversion of leads generated
Expertise required/ Domain Knowledge:Prior Banking / NBFC / Call centre experience into telesales role.
No. of years of relevant experience:1 - 6 years of experience in Telesales, preferably in Finance services domain
Any specific specialization/education:Minimum HSC required.
Experience Required :
1 to 6 Year
Vacancy :
2 - 4 Hires
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