Dgm Sales Administration (local & Export) Job in Dextra Group

Dgm Sales Administration (local & Export)

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Job Summary MAIN DUTIES AND RESPONSIBILITIES

Sales support:

  • Order Management: Process, track, and fulfill customer orders throughout the entire order lifecycle, ensuring customer satisfaction.
  • Contract management to ensure smooth operations in line with contracts (prices, payment terms and deliveries, etc.)
  • Analyze sales performance data to evaluate the effectiveness of sales strategies and initiatives.
  • Identify key performance metrics and develop performance dashboards and reports to track progress against sales targets.
  • Collaborate with sales representatives to address customer needs and support sales initiatives
  • Provide regular insights and recommendations to senior management based on sales performance analysis.
  • Drive cross-functional collaboration to align sales strategies with production, marketing, and finance goals.
  • Coordination with supply chain, planning & logistics teams to answer customer enquiries, and provide on time delivery
  • Lead the sales operations team in addressing inquiries, issues, and escalations promptly and professionally.
  • Conduct risk assessments pertaining to evaluating contracts, identifying potential risks, and recommending mitigation strategies.


Forecast:

  • Develop and implement demand planning processes to accurately forecast sales volumes and customer demand.
  • Collaborate with sales, marketing, and production teams to ensure alignment of demand forecasts with production schedules and inventory levels.
  • Monitor and analyze market trends, customer behavior, and sales data to identify opportunities for optimizing inventory levels.
  • Evaluate inventory management processes and identify risks related to inventory shortages, excess inventory, and supply chain disruptions.

Team Management:

  • Develop training programs for sales support teams to enhance product knowledge and customer service skills.
  • Provide leadership and guidance to the sales operations team, fostering a culture of collaboration, innovation, and continuous improvement.
  • Set clear performance expectations and provide ongoing coaching and feedback to team members to drive performance excellence.
  • Foster a positive and inclusive work environment that encourages teamwork, creativity, and professional development

Performance Analysis and Reporting:

  • Monitor and analyze sales performance indicators (Sales vs Forecast & Budget)
  • Track and analyze customer service metrics (Customer Service Level, Lead Time, Customer Satisfaction, resolution time).
  • Monitor delivery schedules and address any delays or issues to minimize disruptions and maintain customer satisfaction.


Operation excellence:

  • Implement initiatives to drive operational efficiency and improve customer satisfaction metrics.
  • Ensure adherence to processes, especially with IT systems (ERP/CRM)
  • Work on continuous improvement to streamline processes.
  • Analyze recurring problems and implement solutions to prevent future issues.
  • Collaborate with production and supply chain teams to ensure timely delivery of products to meet customer demand
  • Coordinate with group companies around the globe to ensure timely and efficient delivery of products (pertaining to import/export order) to customers.


Customer Experience Enhancement:

  • Initiate and lead initiatives aimed at improving the overall customer experience.
  • Identify customer pain points to propose improvements.
  • Streamline sales support processes and systems to improve efficiency and productivity.
Educational Background:Bachelor s in engineering or Master s degree in Business field.10-15 years of experiences in business operations

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Apply With Resume * First Name* Middle Name Last Name* Email* Mobile Phone Have you ever worked for Dextra Group in the past?*YesNo How did you discover this job advert?*Word of mouth Dextra websiteLinkedInJob boardsFacebook Social Network and Web LinksProvide us with links to see some of your work (Git/ Dribble/ Behance/ Pinterest/ Blog/ Medium) +
Qualification :
Bachelors in engineering or Masters degree in Business field.
Experience Required :

10 to 15 Years

Vacancy :

2 - 4 Hires

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