Manager Of Team - Servicenow Job in Deutsche Post

ABOUT THE ROLE:

• As ServiceNow Team Manager, you will become part of the consolidated ServiceNow Centre of Competence within the Platform Support & Innovation department. You will act as Technical Leader, Service Owner, and Recovery Manager, responsible for the E2E delivery of assigned service.

RESPONSIBILITIES:

• Maintain good working relationships with appropriate internal and external DPDHL customers.
• Provide reporting and escalation path to the departmental Management.
• Provide verbal and written technical reports to specialists on aspects of system status.
• Monitor individual performance and provides technical guidance to team members as required.
• Supervise all daily activities, schedule tasks according to priority and ensure departmental policy, procedures and practice.
• Ensure all agreed targets and Service Level Agreements are met, and emergency incidents are managed and resolved within the agreed target resolution times.

REQUIREMENTS:

Essential Skills:

• Master s degree in IT or Management preferred, but not a must
• Positive attitude, commitment to teamwork and sensitivity to cultural differences
• Strong analytical thinkingwith strong drive to solve problems / problem-solving skills
• Ability to prioritize and multi-task in a fast paced, changing environment to achieve goals and deadlines
• Must display evidence of customer focus as a prerequisite for this post, plus the abilityto work with minimal supervision in a fast paced environment
• Ability to build and maintain effective working relationships with senior stakeholders across heterogeneous IT and business landscape
• Good written and spoken English and solid presentation skills as the role is expected to interact with Manager/Director level stakeholders in Business and IT Services

Must have Experience:

• Experience with ServiceNow administration, development, or service management.
• Additional experience of 1-2 years in management role (managing a team of 5-10 FTEs) in an international environmentService Ownership experience (organizing service reviews, monitoring SLAs, responding to escalations and major incidents, writing up post-incident reports)

Good to have Techinical Experince:

• SERVICENOW