Customer Service Transformation Specialist Job in Cynosure Corporate Solutions
Customer Service Transformation Specialist
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Key Responsibilities:
Perform central support to CS operations in countries (UK, DE, FR, NL, DK).
o Be the point of escalation for contact centre issues and performance related matters.
Provide timely, analysed consolidated CS performance report on a weekly and monthly basis.
Contribute to the implementation CS projects relating to performance improvement and new initiatives.
Ensure effective and consistent communication throughout the team for optimal operational effectiveness.
Identify and instill best practice, processes and systems and drive continuous improvement environment.
Skills and Experience:
Proven management experience of contact centre environments of a similar size and industry; ideally global
Knowledge of performance evaluation and customer service metrics; preferably with COPC background
Strong analytical skills
Firm understanding of reporting and budgeting procedures
Exceptional communication and interpersonal skills
Excellent organisational and leadership skills with problem-solving ability
Aility to think strategically
Able to multi task in a fast paced and high pressure environment
Minimum 10 Years
2 - 4 Hires
