Technical Support Specialist Job in 6sense

Our People

At the core of 6sense are our people, who bring passion and purpose to everything they do. We uphold our values of Accountability, Growth Mindset, Integrity, Fun, and One Team. Each member of the 6sense team plays a crucial role in shaping the future of our industry-leading technology. We foster an environment where innovative thinkers take initiative, embrace challenges, and define success through the value delivered to our customers. We strive to make 6sense the most rewarding chapter of your career.

Role Responsibilities

• Promptly analyze and resolve customer issues to achieve optimal client satisfaction.
• Utilize SQL and spreadsheets for data analysis, alongside conducting ad hoc analyses.
• Propose alternative solutions when necessary and effectively communicate these to customers.
• Develop a comprehensive understanding of product architecture, technical components, and functionality.
• Assist in creating training materials focused on product troubleshooting and usage.
• Document and establish troubleshooting procedures for new product features.
• Communicate effectively with customers, support team members, and other internal teams.

Preferred Skills & Experience

• 3-6 years of experience in customer support for software applications.
• At least 3 years of proficiency with SQL.
• Familiarity with Marketing Automation Platforms (MAP) and Customer Relationship Management (CRM) tools, particularly Salesforce.
• Strong verbal and written communication skills, with an ability to build rapport.
• Experience translating technical concepts for a non-technical audience.
• Ability to thrive in a collaborative team environment with a focus on ambitious goals.
• Self-motivated and able to work independently.
• Strong prioritization and multitasking skills.
• Experience with Google Analytics is a plus.
• Knowledge of Salesforce integrations is an advantage.
• Previous experience in a SaaS environment is beneficial.
• Familiarity with ticketing systems like Zendesk and JIRA is a plus.

Our Benefits

Full-time employees enjoy comprehensive health coverage, paid parental leave, generous vacation and holiday time, quarterly self-care days, and stock options. We ensure that you have the necessary tools and support to connect with your teams, whether at home or in the office.

We cultivate a growth mindset culture throughout the employee lifecycle, from onboarding to continuous learning opportunities via our LinkedIn Learning platform. Employee well-being is a priority; we offer quarterly wellness education sessions to promote self-care and personal development. From wellness days to events hosted by our Employee Resource Groups (ERGs), we celebrate and energize all members of the 6sense community.