Manager Release Management Job in Csg International

Position Details:

The Release Manager will have specialist knowledge of and be experienced in the ITIL Service Management disciplines of Configuration, Change and Release Management.
The Configuration, Change and Release Manager is responsible for establishment and maintenance of a Configuration Management Database (CMDB) capable of supporting all other ITIL Service Management disciplines.

Particularly the Change and Release Manager will be accountable for the successful execution of:
- Ensure standardized methods and procedures are used for efficient and prompt handling of all Changes to Configuration Items (CI) through effective Release Management.
- Establishment and running of a Change Advisory Board (CAB) associated with the customer(s) and/or in remote CSGs offices.
- Liaison with all Service Management disciplines to ensure that any Changes are brought under Change Management control
- Reporting on Change & Release activities

Primary Responsibilities
- Provide consultancy to staff on Configuration, Change and Release Management.
- Plan the implementation of new Configuration, Change and Release Management initiatives and solutions.
- To contribute to a wide variety of CSG projects representing and advising upon Configuration, Change and Release Management issues.
- Liaise with client, third parties, contractors and staff to ensure Configuration, Change and Release Management policy is addressed by all parties working with or on behalf of the Service.

Configuration Management
- Develop & implement Configuration Management policies and procedures and ensure that the entire organization complies with the procedures
- Responsible for development of the Configuration Management systems including the design, implementation and management of new/improved systems for efficiency and effectiveness.
- Responsible for development and maintenance of a Configuration Management Database (CMDB); creation of Configuration Item (CI) records for all service elements; estimating and planning the work and resources involved; monitoring and reporting on progress against plan.
- Plans and executes population of the CMDB. Manages and maintains CMDB central libraries, tools, common codes and data. Undertakes regular housekeeping of the CMDB.
- Uses or provides the CMDB to facilitate impact assessment for Request for Change (RFCs) to ensure implemented Changes are as authorised. Creates Change records, configuration baseline s and package - Release records in order to specify the effect on CIs of an authorised Change. Ensures any changes to Change authorisation records are themselves subject to Change Management procedures. Ensures the CMDB is updated when an RFC is implemented.
- Creates and manages the Configuration Management plan, principles and processes and their implementation. This includes CI registration procedures; access controls and privileges. Ensures correct role s and responsibilities are defined in the Configuration Management plans and procedures.
- Prepares and presents Configuration Management reports. These will include management (indicating suggested action to deal with current or foreseen shortcomings), impact analysis and configuration status reports.
- To regularly undertake detailed audits of the CMDB to ensure entries are maintained to a satisfactory level and products and services are fit for purpose