BriefCase
BriefCase

Customer Success Manager Job in Crediwatch

Customer Success Manager

Crediwatch 4+ weeks ago
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Job Summary

Key Responsibilities:

  • Lead the Customer Success Program
  • Maintain ongoing relationships with Enterprise customers, contributing to sales, and minimizing churn
  • Provide insights in client-to-business interactions, improve customer experience throughproduct support, and handle customer requests
  • Standardize and improve customer onboarding process
  • Strong experience in Account Management
  • Evaluate and improve tutorials and other customer communicationinfrastructure
  • Represent Crediwatch with a high degree of integrity
  • Understand business requirements and delivery POCs, pilot programs and product delivery initiatives
  • Work with the product, engineering and business development teams on pre-sale and post-sale engagements

Eligibility:

  • A Master s Degree from Top Tier B-School in India.
  • 6-8 years of work experience in the banking sector or in the area of Fintech startups/ventures
  • An understanding of Fintech SAAS, Credit Risk, APIs would be helpful.
  • Proven experience in leading customer success, account management and/or project implementation teams
  • Strong oral and written communication skills to deliver information in an easily understood manner
  • Proven track record of project management and setting up & delivering customer success programs is desirable
  • Excellent work and professional ethics
  • Ability to work in a challenging environment and handle pressure
  • Capacity to persist and persuade
  • Knowledge and background in project management is desirable
  • Ability to lead and inspire others

You Believe-in & will align with our Business Objectives

  • Customer Obsession - Consistently listen to customers; test, enhance and improve the customer experience.
  • Breakthrough Simplicity - An innovative approach to make everything simpler
  • Diving Deep -Technique used to arrive at a solution-based approach to problem solving and idea creation
  • Drive for Results - Focus on end result of any task
  • Encourage and Improve - Encouraging and promoting teamwork and focus on continuous self-development at every stage.
  • Be Ethical and Respectful - Willingness to do the right thing even if it is hard; courteousness and being focused on the best in others.
Experience Required :

6 to 8 Years

Vacancy :

2 - 4 Hires

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