Associate Engineer Job in Cogno Ai

Associate Engineer

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Job Summary

What you will do?

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
  • Diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
  • Provide enterprise-level assistance to our customers.

What we look for?

  • Good understanding of computer systems, mobile devices and other tech products
  • Experience of over 0-2 years in a similar role
  • Ability to diagnose and troubleshoot basic technical issues
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field

Must have:

  • Proactive, Prompt, and Responsive.
  • Strong sense of responsibility and ownership.
  • Ability to learn things quickly and pick up the domain well.
  • Common sense and general aptitude.
  • Why do you want to join?

    • Get a chance to shape your career in one of the fastest-growing spaces - Artificial Intelligence, Machine Learning, and other new-age technologies.
    • Get a chance to work with some of the largest enterprise clients like ICICI Bank, HDFC Bank, Kotak Mahindra Bank, etc., and understand their business model and operations.
    • Best of both worlds - Work experience of a startup and branding of Fortune 500 companies!
    • Very fast-paced growth environment. You tend to learn and grow at a 2x rate minimum!
    • Work with an incredible team that has created products for big BFSI enterprises (one of the toughest markets to crack!), which the customers love!
    • Lots of creative freedom!
    • Lots of fun at the workplace. Frequent fun activities to make work even more enjoyable :)
    • Fantastic company culture. No politics. Just pure work and play!
    • Very approachable and helpful seniors and peers.



    Experience Required :

    0 to 2 Years

    Vacancy :

    2 - 4 Hires

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