Sr Associate Engineer Job in Cogno Ai

What you will do?

• Diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
• Provide enterprise-level assistance to our customers.
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

What we look for?

• Good understanding of computer systems, mobile devices and other tech products
• Experience of over2-3 years in a similar role
• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field

Must have:

Why do you want to join?

• Get a chance to shape your career in one of the fastest-growing spaces - Artificial Intelligence, Machine Learning, and other new-age technologies.
• Get a chance to work with some of the largest enterprise clients like ICICI Bank, HDFC Bank, Kotak Mahindra Bank, etc., and understand their business model and operations.
• Best of both worlds - Work experience of a startup and branding of Fortune 500 companies!
• Very fast-paced growth environment. You tend to learn and grow at a 2x rate minimum!
• Work with an incredible team that has created products for big BFSI enterprises (one of the toughest markets to crack!), which the customers love!
• Lots of creative freedom!
• Lots of fun at the workplace. Frequent fun activities to make work even more enjoyable :)
• Fantastic company culture. No politics. Just pure work and play!
• Very approachable and helpful seniors and peers.