Team Leader/assistant Manager Atm Job in Cms Info Systems Limited
Team Leader/assistant Manager Atm
Cms Info Systems Limited
4+ weeks ago
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Job Summary
Responsibilities
- Ensuring Calls are dispatched & Follow up with respective team within TAT
- Ensuring No Tickets are unattended beyond agreed timeframe
- Ensuring all the Follow-up & Escalations are performed within TAT
- Managing Escalation to ensure TAT adherence
- Managing CRA / MSP / Bank / Network Vendor Etc to ensure timely response on Open tickets
- Conducting Helpdesk performance review
- Managing Helpdesk shift schedule
- Managing long pending tickets and taking up with concern team for closure
- Working on frequent problematic machine and ensure resolutions
- Managing Client escalations via Phone/Mail
- Sharing Performance Dashboard within Team / Management
- Working on SLA Penalty Calculation for multiple vendor / MSP / Bank
- Working & Sharing of MIS with team as and when requested
Qualification
Any Graduate
Experience
- Effective communication skills. Strong at both verbal and written communication
- Strong problem solving and decision making skills
- Minimum experience of 4 years + in similar industry
- Excel Knowledge V Lookup, Pivert table, and basic formulas.
- Basic Networking Knowledge
- Understanding of technical terminologies
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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