Technical Account Manager Job in Clevertap Is Brought To You By Wizrocket, Inc.
Technical Account Manager
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Purpose:
Responsible for providing complete technical solution to the customers for CleverTap product integration with the customer's system.
Key responsibilities:
Partnering with the Customer Success Team, to own the relationship with customers technical team for the assigned accounts.
Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity.
Attend to customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle.
Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes
Requirements:
3 - 5 years of experience in customer facing role involving technical problem solving, product implementation, technical support in B2B SaaS, Mobile, API or Web based technologies.
Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
Measures of Success:
- Customer onboarding days,
- Time to resolve issues/ requests,
- Product adoption - breadth and depth.
Competencies:
Functional/ technical: Business process understanding, Software design and deployment, Database concepts
Behavioural/ Leadership: Problem solving, teamwork and collaboration, Communication
3 to 5 Years
2 - 4 Hires
