Technical Support Engineer Job in Cleartrail Technologies Pvt Ltd
Technical Support Engineer
Cleartrail Technologies Pvt Ltd
4+ weeks ago
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Job Summary
Requisition Description
We are actively seeking a dedicated Level 0 Support Engineer with a strong focus on customer satisfaction and technical expertise to support our Business Intelligence (BI) product. The ideal candidate will possess excellent English communication skills, asolid understanding of technical teams related to Cloud, OS, and Networking, and the ability to collaborate in a 24x7 globally distributed team. Experience working with US customers and familiarity with Zendesk are preferred qualifications.
Roles and Responsibilities Responsibilities: Customer Support: Provide exceptional customer support through various channels, including email, phone, and chat. Effectively communicate technical solutions to customers with different levels of technical understanding. Technical Expertise: Collaborate with technical teams related to Cloud, Operating Systems, and Networking to resolve complex issues. Stay informed about the latest industry trends and technologies to enhance support capabilities. Global Collaboration:Work seamlessly witha globally distributed customerbase, coordinating efforts to provide round-the-clock support.Adjust working hours as needed to accommodate different time zones.US Customer Interaction:Leverage previous experience working with US customers to understand their expectations and provide tailored support.Maintain a high level of professionalism and customer-centric approach in all interactions.Zendesk Utilization:Utilize Zendesk efficiently for ticket management, issue tracking, and customer communication.Leverage Zendesk reporting tools to gather insights and enhance support processes.Documentation and Knowledge Sharing:Contribute to the creation and maintenance of support documentation and knowledge base articles.Share insights and best practices within the team to promote continuous improvement.Skills and Qualifications:Excellent Communication:Exceptional English communication skills,both verbal and written.Ability to convey technical information clearly and concisely.Technical Proficiency:Understanding of technicalteams related to Cloud, Operating Systems, and Networking.Familiarity with BI tools and concepts is a plus.Global Collaboration:Experience working in a 24x7 globally distributed team.Customer Focus:Proven experience in working with US customers is preferred.Customer-centric mindset with a commitment to delivering outstanding support.Zendesk Experience:Previous experience using Zendesk for support ticket management is preferred.Education and Experience:Bachelor's degree in a relevant field or equivalent work experience.Previous experience in a technical support role, especially with BI products, is advantageous.
We are actively seeking a dedicated Level 0 Support Engineer with a strong focus on customer satisfaction and technical expertise to support our Business Intelligence (BI) product. The ideal candidate will possess excellent English communication skills, asolid understanding of technical teams related to Cloud, OS, and Networking, and the ability to collaborate in a 24x7 globally distributed team. Experience working with US customers and familiarity with Zendesk are preferred qualifications.
Roles and Responsibilities Responsibilities: Customer Support: Provide exceptional customer support through various channels, including email, phone, and chat. Effectively communicate technical solutions to customers with different levels of technical understanding. Technical Expertise: Collaborate with technical teams related to Cloud, Operating Systems, and Networking to resolve complex issues. Stay informed about the latest industry trends and technologies to enhance support capabilities. Global Collaboration:Work seamlessly witha globally distributed customerbase, coordinating efforts to provide round-the-clock support.Adjust working hours as needed to accommodate different time zones.US Customer Interaction:Leverage previous experience working with US customers to understand their expectations and provide tailored support.Maintain a high level of professionalism and customer-centric approach in all interactions.Zendesk Utilization:Utilize Zendesk efficiently for ticket management, issue tracking, and customer communication.Leverage Zendesk reporting tools to gather insights and enhance support processes.Documentation and Knowledge Sharing:Contribute to the creation and maintenance of support documentation and knowledge base articles.Share insights and best practices within the team to promote continuous improvement.Skills and Qualifications:Excellent Communication:Exceptional English communication skills,both verbal and written.Ability to convey technical information clearly and concisely.Technical Proficiency:Understanding of technicalteams related to Cloud, Operating Systems, and Networking.Familiarity with BI tools and concepts is a plus.Global Collaboration:Experience working in a 24x7 globally distributed team.Customer Focus:Proven experience in working with US customers is preferred.Customer-centric mindset with a commitment to delivering outstanding support.Zendesk Experience:Previous experience using Zendesk for support ticket management is preferred.Education and Experience:Bachelor's degree in a relevant field or equivalent work experience.Previous experience in a technical support role, especially with BI products, is advantageous.
Experience Required :
0 to 3 Years
Vacancy :
2 - 4 Hires
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