Technical Support Engineer L2 Job in Innovative Techhub Pvt.ltd.

Job description Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provides application support relating to software functionality, incident resolution, and systems configuration, through various mediums, including case escalations, phone, email, and chat. Recognizes both basic and advanced problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team Logs and tracks call using problem management database and maintain history records and related problem documentation Meet and exceed established benchmarks and expectations Prepares standard statistical reports, such as help desk incident reports Consults with programmers to explain software errors or to recommend changes to programs Stay current on all key support topics, including product knowledge and required technical and soft skills May test software and hardware to evaluate the ease of use and whether a product will aid a user in performing work Provide expert, top-quality customer support, including professional, courteous, and timely communication during all levels of interaction.