Key Account Manager Job in Cargomen Logistics India Private Limited
Key Account Manager
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
MAIN DUTIES / RESPONSIBILITIES:
The Key Account Manager is responsible for achieving Company objectives, KPIs and targets at assigned key customers, Where directed, the KAM develops new customers in a manner that will achieve short and long-term, profitable growth at the assigned account.
- Single Point of Contact. SPOC for Client on all terms agreed upon in SLA.
- Task Management. Monitor day to day activities through implants and liaise with Branches & ensure deliverables as per SLA / TAT & be proactive in escalating issues ahead of time & ensure SLA / TAT is retained.
- Implant Management. Implants are adequately trained to handle/follow activities and laid down processes required for meeting the commitments as per SLA and monitor their activities.
- Compliance Management. All activities of clients are executed within the framework of compliances and to ensure proper returns/records are filed with the regulatory authorities within specified timelines.
- Record Management. All records are preserved & maintained adequately by Implants and carry out periodical audit to assess correctness. Keeping a track of all documents with validities and advising concerned agencies (Including Customer) for timely revalidation.
- Advisory Role. Advise clients on impact of latest regulations/notifications pertaining to compliances on their businesses.
- Relationship Management. Develop and nurture professional relationships to facilitate and ensure client satisfaction, business retention and opportunity development to achieve strategic partnership.
- Business Development. Identify and convert cross-selling/up selling opportunities, in consensus with respective sales account.
- Receivables Management. All services rendered are billed as per SLA and the payments are settled by clients within the agreed payment cycles.
- Escalation Management. Routine functioning of activities and probable issues affecting SLAs are brought to the notice of senior management of Cargomen through periodical MIS and escalation matrix.
SKILLS & EXPERIENCE
a) Qualifications:
b) Experience:
c) Skills: The incumbent must demonstrate the following skills:
i. Inter-personal skills
ii. Communication Skills
iii. Analytical and problem solving Skills
iv. Decision making skills
v. Effective verbal and listening skills
vi. Attention to detail and high level of accuracy
vii. Very effective organizational skills
viii. Effective written communications skills
ix. Computer skills including the ability to operate spread sheet and word processing programs, and e- mail at a proficient level
x. Stress management skills
xi. Time management skills
xii. Good analytical skills
xiii. Good inter-personal skills.
xiv. Problem-solving and negotiation skills.
i. Be honest and trustworthy
ii. Maintain confidentiality
iii. Be respectful
iv. Possess cultural awareness and sensitivity
v. Be flexible
vi. Demonstrate sound work ethics
vii. Ability to build and nurture a team
viii. Must be a problem-solver
ix. Must be good at networking
x. Adept at multi-tasking
xi. Must be capable of handling transaction related pressures
2 to 3 Years
1 Hire
