Customer Support Specialist Job in Bolsterbiz India Llp

JOB DESCRIPTION:

The ideal candidate is an energetic self starter. You will be the face of an e commerce company you will own the customer relationship from the very beginning. You will interact with customers who are emailing, calling, and texting about product questions and account inquiries. It s important that you can work during Pacific U.S. time zone hours.

Come join a team of intelligent, fast-paced and mission-driven team!!

About the Position: Customer Support plays an indispensable role in our success as a company. You will be the voice of the company, helping our customers have a positive experience. You must be calm, caring, and compassionate, and have a strong sense of empathy in difficult situations.

Who you are: You enjoy the freedom of managing yourself outside of an office environment. You enjoy working
with customers from different backgrounds and a variety of different needs. You excel at problem
solving but you are also not afraid to ask for help when you need it. You handle customers with
grace no matter the challenge. You enjoy working in a growing small team environment.

What you ll do:

• Act as an ambassador for excellent customer service standards taking ownership of resolving each customer enquiry
• Talk to customers to understand their needs with empathy.
• Research and resolve customer problems by navigating through multiple computer applications with speed and accuracy
• Provide customers with information about additional products and services

What you have:

Essential:

• 2 years experience in a customer support role via email, chat and/or phone
• Efficient in Google Docs, MS Office and Data entry systems \- Strong attention to detail
• Strong writing and grammar skills Ability to understand and communicate complex technical concepts verbally and in writing
• Ability to solve problems efficiently using the resources and/or tools at your disposal
• Ability to prioritise, multitask and manage own time effectively.
• Flexible; respond positively to change and pick up new knowledge and skills quickly
• Comfortable learning new software
• Thrive in a self motivated and self-managed remote working environment
• Flexible Working hours, Open to work in US Shifts.
• Solid Internet Access
• Quiet environment to make phone calls when necessary
• Excellent customer service skills
• Desire to help customers solve problems
• Professional positive attitude and courteous telephone etiquette

Desirable:

• Experience with the following tools is desirable but not essential as we will provide
  documentation and training.

FreshDesk
Zendesk
Slack
Skubana
Amazon Seller Central
WordPress
Shopify

Basic Info

Professional Details