On-boarding & Implementation Specialist Job in Posist Technologies Pvt. Ltd.

Acting as the lead point of contact to clients & delivering service via phone, remote connection or email. Daily activities include gathering customer queries related to product features, hardware/software issues or internet connectivity issues and resolving them by evaluating & analyzing. Wherever mandatory, escalating priority issues as per client specifications. Also required are successful planning, product implementation, maintenance and follow up for all POSist users.

Responsibilities:

• Acting as the lead point of contact to clients & delivering service via phone, remote connection or email.
• Daily activities include gathering customer queries related to product features, hardware/software issues or internet connectivity issues and resolving them by evaluating & analyzing.
• Wherever mandatory, escalating priority issues as per client specifications.
• Also required are successful planning, product implementation, maintenance and follow up for all POSist users.

Skills Checklist:

• Any Graduate/Post Graduate.
• Knowledge of computer hardware and software.
• Should have excellent communication skills (English, Hindi or any local language).
• Willing to work in rotational shifts.
• Prior experience in handling customers of F&B industry is a plus.
• Proper phone etiquette & effective listening skills.
• Multi-tasking capabilities.
• Ability & desire to work in a fast paced, fun & demanding environment.