International Voice Process Job in Black And White Business Solutions
International Voice Process
Black And White Business Solutions
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- 21,000 - 35,000 per month
- Full-time
Job Summary
Roles and Responsibilities:
- Respond to customer queries in a timely and accurate way
- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities
- Assist in training junior Customer Support Representatives.
- Candidate should possess excellent oral and written communication skills
- Candidate with good customer service skills would be preferred
- Candidate should have 0-5 year of experience in Customer Support Voice Process.
- Prior experience in Customer Service industry will be an added advantage.
- Should be open to work in Night shifts / Rotational Shifts.
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
Experience Required :
1 to 5 Year
Vacancy :
I have an ongoing need to fill this role
Skills Required :
Excellent Communication Skill
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