Customer Success Manager Job in Beroe Inc.
Customer Success Manager
Beroe Inc.
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
Job Description
- Job Objective
- Manage and enhance customer user experience on the LiVE.Ai platform
- Monitor and analyse overall account utilization (both LiVE.Ai and Custom MI)
- Gauge opportunities for service enhancement and commercial upsell
- Identify and influence key stakeholders
- Establish ways to improve client user experience
- Secure account renewal
- Roles and Responsibilities:
- Client Management:
- Identify service enhancement opportunities Analyse project activity and user experience to establish ways to improve client user experience across product-heavy and service-light accounts globally
- Identify opportunities for account expansion Analyse project activity and Beroe service portfolio to identify upsell opportunities across product-heavy and service-light accounts globally
- Program Management Drive client value and success across client accounts
- Strengthen account relationships Conduct category workshops and support marketing initiatives to broaden and deepen user base within client accounts
- New client engagements Build & execute engagement launch plans for new clients
- Secure account renewal Operationally manage small and mid-sized client accounts globally, with an especial focus on product-focused accounts in order to ensure successful renewal
- Client Review:
- Regular account reviews with senior client stakeholders
- Ongoing dialogue, relationship with category managers, category value delivery review
- Conduct year-end review with senior stakeholders for contract renewal, cost of program, value delivered
- Drive account planning strategy
- Delivery Management:
- Delivery of High Visibility projects for New & Existing clients
- Project Routing Route client requests based on the complexity of the project from Abi to research teams (Delivery)
- Ensure proactive category support and best practices sharing
- Desired Skills and Requirements:
- Excellent Communication & Presentation Skills
- Analytical & Problem solving Skills
- Business Acumen
- Consulting Mind set
- Relationship Building Convincing & Influencing skills
- Open to travel as & when required
- Very strong Excel and PowerPoint skills
Education, desirable qualification and educational establishment, additional education:
MBA /Master s with 10-15 years of experience in account management or customer success from enterprise customers
Experience Required :
10 to 15 Years
Vacancy :
2 - 4 Hires
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