Senior Operations Manager - Pricing Quality & Audit Job in Amazon

DESCRIPTION

Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices.

Job Description
The Senior Operations Manager Pricing Quality will lead key strategic programs spanning global cross-functional teams in support of audit and pricing strategy implementation and process optimization. This person will also manage Program Managers, operations managers and analysts and will be responsible for operations and program management of pricing systems initiatives for Amazon marketplaces across the globe. The job involves end to end business planning including but not limited to creating annual plans and strategy for execution, ensuring operational rigor, designing high business impact processes and identifying automation possibilities that drives process efficiency. He/she will be the strategic point of contact to business, operations and tech teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote global teams in business and technology at senior leadership levels.

He/She will manage business impact via functional activities and will be accountable for designing and delivering on all KPIs of the same. The individual will interface and drive agenda with the operations & technology teams and build scalable solutions and in addition he/she will be responsible for ensuring the safety, security and integrity of Amazons systems and data.

The role involves influencing peers and stakeholders in other functions to achieve functional and business goals assigned.

A successful candidate in this role will have the ability to work at all levels of detail to accomplish team/organization goals. He or she will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company. The ideal candidate actively seeks to understand Amazons core business values and initiatives, and translates those into everyday practices.

Some of the key result areas include, but not limited to:
Responsibility for defining and driving functional/business goals
. Forming and managing cross-functional project teams to drive key programs for our customers
Building a data oriented culture, adoption of technology solutions and process improvement projects to achieve business goals
. Solving operational problems using technology and liaise with the technology and operational teams in identifying use cases/requirements, implementing sustainable solutions and scaling them effectively to support Amazon Pricing operations worldwide
Managing stakeholder communication across multiple lines of business on various project milestones, process changes, escalations, etc.
Designing and developing strong relationships with senior stakeholders in the pricing and business teams
Ensuring high quality standards for interviewing and hiring employees at all levels of the organization
Owning specific people programs on coaching and development and team engagement

BASIC QUALIFICATIONS

10+ yrs work experience in Operations and Program management with at least 3+yrs of experience managing managers (indirect management)
Has a background in quantitative decision making, ability to drive business metrics, automate operational tasks, thereby driving process excellence and adoption of different tools and resources
Exposure to working with technology teams and solving operational issues using technology
. Has managed critical support functions and processes, with end to end business responsibility
Strong analytical, mediation and problem resolution skills
Track record of employee development (including an emphasis on selection and retention)
Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning
Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams
Demonstrated ability to hire and develop strong tech-operations team members and leaders
Proven expertise and ability to develop processes and procedures which will enhance the overall efficiency with a strong bias towards automation in all operational tasks
Ability to work effectively & independently in a fast-paced environment with tight deadlines
Excellent written and oral communication skills as well as team and stakeholder management skills

PREFERRED QUALIFICATIONS

Masters Degree/MBA(Ops/Strategy)
Experience with presenting to and influencing at all levels within a large, cross-functional organization
Exposure to working with technology teams and solving operational issues using technology
Experience/Certification in process excellence (PMP, Six Sigma)
Demonstrated leadership and ability to drive projects and ensure closure within stipulated timelines