It Support Engineer Iii Job in Amazon

DESCRIPTION

About Operations Technology
Operations is at the heart of Amazons business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Ops Tech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. Ops Tech IT provides 24x7 IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile.

When we hire you at Amazon, we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are always challenged, constantly learning from each other, and are creatively contributing to our next big idea. You will be surrounded by the best innovators of our time. We welcome you to make history with us regardless of minority, gender identify, disability, or sexual orientation. We value diversity! See why diversity is important to us at amazon.com/diversity.

About the Role

We are looking for talented IT Support Engineer having core expertise in mobility and enduser devices to join this team. The role will be responsible for improving the speed at which we can evaluate and onboard new types of devices and how they are managed and supported at scale. This requires full automation of device provisioning, device testing frameworks, as well as improvements to reporting. Our products are built on top of standard AWS offerings. Our goal is to enable the business by allowing them to use the latest technology in our facilities, securely, with no operational defects.

You should be excited about learning every day and delighting customers by solving problems that impact order fulfillment. You are passionate about software quality, repeatability, reproducibility and maintainability. When you need clarity, you go to the customers, perhaps a user, and talk to them until you get it right. You understand the challenges associated with operating a large-scale system in production, and your designs and implementations reflect that understanding. You will expected to influence the engineers and stakeholders from multiple teams rather than authority.

Our mission is to support systems and platforms that set the global standard for support performance, security, and cost, enabling Fulfillment and Logistic operations to deliver customer orders on time, every time.

Amazon is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

BASIC QUALIFICATIONS

Degree in Electrical Engineering or Computer Science
Industry certifications on Mobility and End Devices
Basic experience of coding in Java, Ruby, Python or other DevOps oriented languages
Experience with system and application monitoring, software distribution, patching and maintenance
Knowledge of professional support engineering practices & best practices for software support life cycle, including coding standards, code reviews, source control management, build processes, testing and operations
High degree of ownership in all matters within the domain but not limited to the same.
Eager to learn, enjoy a fast-paced environment

PREFERRED QUALIFICATIONS

Driven to provide the best customer experience via technology
Ability to drive innovation
Experience using Amazon Web Services
Experience with Mobile Device Management platforms such as Airwatch, SOTI, or Avalanche
Excellent written and oral communication skills
An ability to think creatively and apply strong analytical and problem solving skills, driving issues to resolution.
Experience in managing the large projects