Finops Specialist - Ar Job in Amazon

DESCRIPTION

The successful candidate will be aligned with our Finance Operations Global Accounts Receivable team. You will be the single point of contact in driving positive customer experience. As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following:

Manage Collections, Cash application and dispute resolution by providing white-glove service to high priority/high risk customers be the single point of contact in driving positive customer experience.
Has excellent communication and articulation skills working with senior leaders and practitioners within different teams like Sales, Customer Services etc. Adopt the CAM (Collections Account Manager) playbook and build account reconciliations, Perform complex reconciliations on customer payments and present a detailed statement along with exit paths to the customer in the scheduled AR meetings.
Work on bringing accounts to Green and to a steady state with no past dues, unapplied cash and credit notes.
Work proactively to identify upstream defects and provide recommendations to resolve issues and enable downstream teams (Cash Applications) to meet their SLAs.
Drive process improvement through Kaizen and Six Sigma methodologies. Provide growth ideas for process standardization and automation through JDI/Kaizen projects. Collecting and analyzing quantitative data, providing financial analysis to prioritize and lead cost reduction efforts
Communicating results to business leaders within Finance, Accounting, Operations and Business Development. Working with the functional leaders and other internal groups to build scalable processes.
Design and Drive Process Metrics, Support data analysis, process reengineering and development
Highlight and address issues with the technical teams related to the discrepancies with the ERP system
Perform QC and conduct refresher trainings with the team on best practice sharing

BASIC QUALIFICATIONS

Degree in Finance/Accounting/Business Studies or other related areas
In depth knowledge of Order to Cash Process
7+ years of experience in Accounts Receivables with at least 1 year collections experience
Demonstrate ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
Excellent negotiation, interpersonal, verbal and written communication skills
Ability to work under pressure and with strict deadlines
Proficient in Microsoft Excel and Word
Experience in driving process improvements and operational efficiency projects

PREFERRED QUALIFICATIONS

Post-graduation or a Masters Degree Accounting/Finance or a related field