Central Flow Lead Job in Amazon

DESCRIPTION

Are you interested in working on a fast-paced team that pioneers ways to delight customers? Do you have a passion for diving deep into data and crunching numbers? Are you motivated to work in challenging situations ? Do you have the grit required to deliver results no matter what? This is what the Central Flow team is all about! Its always DAY ONE on this team and as such we look for ways to keep setting the bar higher. If you answered yes to the above questions, please keep reading!

The Central Flow Lead is responsible for managing volume and workflow of multiple Fulfillment Centers (FCs) from a remote centralized location.

This positions requires the candidate hired to work a mandatory night shift schedule and, if necessary, odd or long hours.

Responsibilities
Manage the workflow of order across multiple processes.
Manage customer experience while minimizing fulfillment cost across multiple FCs.
Be responsible for communication of workflow status with Operations Managers and Area Managers and escalation of any Customer Experience risk, SLA failure risk, or deviation from Standard Work.
Act as an advisor to the FC operations and senior operations team based on their holistic view of work flow throughout the FC.
Facilitate communication between multiple areas of the operation.
Provide operational insights to the Amazon Fulfillment Technology (AFT) team and work with them to develop advanced and intuitive automated flow control for FC operations.
Manage flow settings for multiple process paths in outbound operations for multiple Fulfilment Centers based on shift plan.
Understand the boundary of responsibilities between Operations on the floor and Central Flow as dictated by Standard Work developed by Central Flow Management.
Execute outbound flow operations and communicate the Customer Experience risks and performance opportunities to FC operations in a standardized manner.
Execute and develop shift plans based on FC operational requirements and adjust as variables change.

BASIC QUALIFICATIONS

A graduate with 1-3 yrs of experience
1+ year working in data analysis and formula creation in Microsoft Excel
1+ year working with Microsoft Outlook management
Key performance indicator (KPI) reporting experience in operations
Demonstrated experience using data to drive root cause elimination and process improvement

PREFERRED QUALIFICATIONS

Graduate in Engineering, Operations, Logistics or related field
Currently employed at an Amazon FC as a Process Assistant
Expertise in SQL and VBA, Excel Macro creation and modification
Ability to handle multiple projects, deadlines, and stressful situations with minimal management oversight
Ability to work well in a team environment remotely and as an advisor
Desire to thrive in a dynamic, growing environment
Ability to understand details of outbound shift plans for multiple Fulfillment Centers
Ability to grasp complex system settings for single/multi shipment orders
Ability to effectively identify and communicate detailed technical issues