Associate Catalog, De Job in Amazon

DESCRIPTION

About the ORG: Are you eager to make a huge impact on Amazon's ability to drive business development? Are you an energetic person ready to work with Amazon vendors to increase selection, build lasting vendor relationship and help them be successful? Then this is the position for you.

Retail Business Services (RBS) is an integral part of Amazon online product lifecycle and buying operations. The team is designated to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The teams primary role is to create and enhance retail selection on the worldwide Amazon online catalog.

About the team:
Depending on the team you will be part of, you will have the opportunity to support and contribute to one of the key processes within RBS, which will impact customers experience, such us:
Offering support to vendors/manufacturer by validating the information received from them and uploading the content on Amazons catalog, creating new product detail pages or improving the already existing ones (product description/content/etc)
Performing quality audits to be sure everything that appears on the Amazon websites respects companys standards
Resolving defects both at the warehouse and at the customer side by analyzing the available data and using internal tools, proposing corrective actions to prevent future similar problems that might appear at the customer or at the supply chain level.
Job Description:
The Associate Position offers an introduction to our online retail business and a broad training ground for future success. The successful Associate is an effective listener, communicator and problem-solver, and is able to balance the needs and requirements of both Amazon.com and strategic vendors. He or she must be able to effectively engage with vendors to improve selection, profitability and help their business grow. The Associate will also engage with many internal business partners to achieve best-in-class vendor onboarding operations and exceed ambitious goals


Roles and Responsibilities:
This includes, but is not limited to:


Proven skill in identifying and fixing process gaps, improvement opportunities and use of small scale automation, technology to increase productivity or drive process simplification
Experience in providing support for data collection, preparing reports, exercising push back & realignment of expectations with multiple stakeholders.
Identifying, developing and executing data analysis to help marketing create more business impact.
Shaping and informing key metrics and indicators by which leadership will assess its performance.

BASIC QUALIFICATIONS

Strong written & verbal communication skills German & English
Good working knowledge of MS Office
Typing skill of 40 wpm with 100% accuracy
Preferably a domain expert
Ability to : Multi task in a fast paced environment
Operate in the system with the speed and accuracy necessary to meet departmental standards
Handle stressful situations
Maintain composure in critical situations and communicate clearly with both internal and external customers
Demonstrate
Passion for delivering great customer experience
Strong inter personal & communication skills
Excellent listening skills
Excellent Data Accuracy skills
Eye for Detail
Commitment to meet Deadlines
Critical Qualities / Characteristics
Constructive spirit of discontent & Mental toughness
Practical ideas
Pace of implementation & consistency in performance
Willingness to take initiatives & responsibilities including 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day

PREFERRED QUALIFICATIONS

Demonstrated problem solving and analytical skills
Proven ability to work productively and efficiently in an independent setting
Proven ability to clearly communicate with managers and associates at all levels
Global perspective and solid understanding of business objectives
Excellent attention to detail and work with the highest level of accuracy