Associate - Catalog, Fr (l2) Job in Amazon

DESCRIPTION

Core Responsibilities

Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards
Flexible with working schedule; expected to work weekends, holidays and night shifts (US hours).
Willingness to take initiatives & responsibilities including 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
Ability to work overtime as dictated by business need; as much as 48 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
Maintain records of day-to-day work by updating trackers to reflect work done
If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead
Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information

Skills and Competencies

Strong written and verbal communication skills in English and French
Strong business communication skills ability to communicate with internal/external stakeholders clearly and concisely
MS Excel proficiency ability to mine voluminous data for specific detail according to instructions provided
Strong analytical skills Ability to do high school level arithmetic
Familiarity with navigating the internet research techniques on the internet and finding required information quickly

Basic Qualification

Bachelors degree in any discipline
French: B2 Level or above
Ability to dive deep into a problem, perform Root Cause Analysis and identify constraints to recommend a solution on this, we will test the candidates ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions
Ability to deal with ambiguity use discretion and judgment to take decisions on critical business tasks based on available information
Flexible with working schedule; expected to work weekends, holidays and night shifts (US hours).
Ability to work overtime as dictated by business need; as much as 48 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

BASIC QUALIFICATIONS

Basic Qualification

Bachelors degree in any discipline
French: B2 Level or above
Ability to dive deep into a problem, perform Root Cause Analysis and identify constraints to recommend a solution on this, we will test the candidates ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions
Ability to deal with ambiguity use discretion and judgment to take decisions on critical business tasks based on available information
Flexible with working schedule; expected to work weekends, holidays and night shifts (US hours).
Ability to work overtime as dictated by business need; as much as 48 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

PREFERRED QUALIFICATIONS

French: B2 Level or above
Ability to dive deep into a problem, perform Root Cause Analysis and identify constraints to recommend a solution on this, we will test the candidates ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions
Ability to deal with ambiguity use discretion and judgment to take decisions on critical business tasks based on available information
Flexible with working schedule; expected to work weekends, holidays and night shifts (US hours).
Ability to work overtime as dictated by business need; as much as 48 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.