Front Office Executive Job in Ahuja Residences

RESPONSIBILITIES On guest arrival, carry out complete guest check-in procedure - Filling up of Guest Arrival & Departure Register - Ask & take proper ID proof - Confirm stay period & mode of payment - If guest checking in is a Foreigner, then carry out necessary on line procedure for FRO requirements Being aware of special requirements applicable to certain nationalities - Confirming payment specifics - Allocating a Room to the guest - Accompanying guest for Room orientation. - Calling up the guest after 10 minutes to ensure about guest comfort & having anything to order or having any other need. - Answering guest queries promptly - Attending to guest requests/ newspaper/laundry/room service/ironing board & iron to name a few - Attending to guest complaints, if any (pertaining to Ac, heating, /plumbing/lights/HK etc. - Check with guest confirming checkout as per reservation - Checking out guests by preparing proper invoice & taking into a/c all expenses incurred for F & B, Laundry, Taxi etc Before preparing the final bill, to ask the HK to check mini bar & to report consumption if any & to bill the same for the products reported - Present the final bill & collect payment - Get the guest to fill the feedback regarding the stay by offering the Tab for the purpose - Inputting data on IDS/Hotelogix - Generating & submitting Reports - Dispatching bills to Co s - Checking rooms cleanliness - Monitor and ensure to maintain cleanliness in guest area - Cross check rooms and property on a regular basis and inform maintenance team and ensure closure of the complaint. - Property administrative processes including stationary coordination with corporate office. Requirements Bachelors degree or Hotel Management Diploma/ Degree Minimum of 2 years experience Self-motivated, confident & hard working individual Excellent organizational skills with the ability to prioritize work load while being resilient & be able to cope well under pressure & meet deadlines Excellent communication skills (verbal & written) in English. Willingness & ability to relocate within operational areas