BriefCase
BriefCase

Customer Support Specialist Job in Rippling

Customer Support Specialist

Rippling 2 weeks ago
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Job Summary

We are building a world-class Support team dedicated to helping customers unlock the full potential of Rippling. Our team focuses on resolving customer challenges and contributing to product enhancements. Our Support Organization consists of product-specific teams across HR, IT, and Finance.

If you thrive in dynamic environments and are excited by challenges, you might be a perfect fit!

What You Will Do

  • Take charge of customer issues from start to finish while navigating a fast-paced environment.
  • Utilize chat, email, and video conferencing to help customers optimize their use of Rippling.
  • Become a product expert, serving as a go-to resource for both customers and colleagues.
  • Collaborate with Product and Engineering teams to identify opportunities for automation and feature enhancements.

What You Will Need

  • Bachelor's degree.
  • Ability to work a shift between 6:30 PM IST - 7:00 AM IST (day shift may be possible in the future based on performance).
  • A minimum of 2 years in a customer/client-facing role.
  • Strong problem-solving skills with attention to detail.
  • Organizational skills and experience in process improvement.
  • Excellent written and verbal communication skills in English.
  • Flexibility with changing responsibilities.
  • Strong time management skills and ability to prioritize tasks effectively.

About the Team

We are committed to building a Support team that empowers customers to realize the full potential of Rippling. Team members work collaboratively to address challenges and provide feedback for product enhancements.

Additional Information

  • This role will be based onsite in our Bangalore office three days a week.
  • Rippling values in-office collaboration and considers it essential for fostering a strong company culture.

Qualification :
Bachelor's Degree
Experience Required :

Minimum 2 Years

Vacancy :

2 - 4 Hires

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