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BriefCase

Support Agent Job in Acz Global Pvt Ltd

Support Agent

Acz Global Pvt Ltd 4+ weeks ago
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Job Summary

Roles and Responsibilities

Greetings!!!
Please find below the JD for open position
Experience: 3-6 Years
Job Location: Bengaluru

RESPONSIBILITIES


Helpdesk:


  • Deal with all Level 1 queries for Canvas Client Portal within SLA, using Phones, Email and livechat
  • Escalate level 2 issues to the next level with all relevant documentation and troubleshooting.
  • Proactively identify ways to improve the operational support model and work with the lead to implement these.

Enrolment


  • Adding users and companies related to EY Canvas Client Portal
  • Thorough understanding of the Client Portal registration system and different logs that are captured

Skill set requirements:


  • Excellent customer service skills
  • Good communication skills with the ability to professionally communicate at all levels of the organization
  • Excellent written and verbal communication
  • Eye for detail and ability to apply knowledge gained when dealing with issues and communicating status clearly to the end user - not just scripted response
  • Strong Analytical skills
  • Strong troubleshooting skills
  • Basic technical knowledge of internet and related systems
  • Basic understanding of ticket documentation would be preferred

If interested please share your updated CV at priya@aczglobal.com
Experience Required :

3 to 6 Years

Vacancy :

2 - 4 Hires

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