Support Agent Associate Job in Acz Global Pvt Ltd
Support Agent Associate
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Roles and Responsibilities
Deal with all Level 1 queries for Canvas Client Portal within SLA, using Phones, Email and livechat
Escalate level 2 issues to the next level with all relevant documentation and troubleshooting.
Proactively identify ways to improve the operational support model and work with the lead to implement these.
Enrolment
Adding users and companies related to EY Canvas Client Portal
Thorough understanding of the Client Portal registration system and different logs that are captured
Skill set requirements:
Excellent customer service skills
Good communication skills with the ability to professionally communicate at all levels of the organization
Excellent written and verbal communication
Eye for detail and ability to apply knowledge gained when dealing with issues and communicating status clearly to the end user - not just scripted response
Strong Analytical skills
Strong troubleshooting skills
Basic technical knowledge of internet and related systems
Basic understanding of ticket documentation would be preferred
2 to 4 Years
2 - 4 Hires
