Call Agent Job in Site2Gym

Call Agent Job Summary

You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.

Call Agent Job Responsibilities and Duties:

Answer incoming calls and respond to customers emails

Manage and resolve customer complaints

Identify and escalate issues to supervisors

Provide product and service information to customers

Research required information using available resources

Research, identify and resolve customer complaints using applicable software

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Complete call logs and reports

Assist customers with any billing inquiries

Other duties as assigned

Requirements

Previous experience in a customer support role

Track record of over-achieving quota

Strong phone and verbal communication skills along with active listening

Familiarity with CRM systems and practices (salesforce experience would be an asset)

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

High school degree

Benefits and Perks

Market competitive total compensation package

Generous vacation policy - 80 hours per year starting package

Work-life balance

3 paid flex days in 1st year. 6 flex days after 1 year

(4x4 shift) 4 days work week followed by 4 days off

Work hours will be from 9 am to 7 pm MST/8:30 pm to 6:30 am IST

About Site2Gym

We operate multiple Anytime Fitness gyms in Canada. Our goal is to provide top-notch service to our clients.