Technical Support Lead Job in Acodez
Job Summary
Technical Support Lead
UL Cyber Park , Calicut , Kerala
What you will be doing
- Provide product/service support through chat/ email and the best customer experience
- Diagnose and resolve technical issues with customers WordPress sites also interact internally to resolve
- Communicate with customers and figure out the issues like any issues in integrating plugins
- Document each support and resolution adequately in our internal DB.
- Engage appropriate internal resources to resolve technical issues and update our customers on progress toward resolution
- Setup a strong technical support Process and Team.
Key Skills
- Experience in WordPress product configuration / WP Theme customization WP Plugin Customization
- Basic front end technologies-HTML /CSS, JavaScript
- Good communication skills-verbal and written
- Basic knowledge in hosting servers.
- Knowledge in Shopify is an added advantage
Essential Skillset/s:
PHP, HTML,CSS, Javascript, Jquery, JSON, MySQL
Desirable Skill Set/s:
Angular JS, React JS, Java, AWS
Qualification:
Any Graduates. B.Tech preferred
Work Experience:
3 6 Years
Experience Required :
3 to 6 Years
Vacancy :
2 - 4 Hires
Similar Jobs for you
Help us improve TheIndiaJobs
Need Help? Contact us