Technical Support Lead Job in Acodez

Technical Support Lead

Acodez 4+ weeks ago

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Job Summary

Technical Support Lead

UL Cyber Park , Calicut , Kerala

What you will be doing

Provide product/service support through chat/ email and the best customer experience
Diagnose and resolve technical issues with customers WordPress sites also interact internally to resolve
Communicate with customers and figure out the issues like any issues in integrating plugins
Document each support and resolution adequately in our internal DB.
Engage appropriate internal resources to resolve technical issues and update our customers on progress toward resolution
Setup a strong technical support Process and Team.

Key Skills

Experience in WordPress product configuration / WP Theme customization WP Plugin Customization
Basic front end technologies-HTML /CSS, JavaScript
Good communication skills-verbal and written
Basic knowledge in hosting servers.
Knowledge in Shopify is an added advantage

Essential Skillset/s:

PHP, HTML,CSS, Javascript, Jquery, JSON, MySQL

Desirable Skill Set/s:

Angular JS, React JS, Java, AWS

Qualification:

Any Graduates. B.Tech preferred

Work Experience:

3 6 Years

Experience Required :

3 to 6 Years

Vacancy :

2 - 4 Hires

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