Technical Support Engineer Job in Mozilor Technologies

Technical Support Engineer

Mozilor Technologies 4+ weeks ago

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Job Summary

Responsibilities:

Provide Email based support to international customers on WordPress platform
Resolve all pre-sales and post-sales customer queries on-time following support SLA
Delight customers by assisting them with their queries regarding the product
Analyze and understand a problem from the customer s point of view. Take the role of a consultant in evaluating customer s requirement and map it to product features.
Configure the product on behalf of customers based on their requirements

Requirements:

Minimum of 2 years experience in the software/tech industry
Hands-on experience with configuring software products
Customer-centric orientation with strong written communication skills (written and verbal)
Analytical, problem-solving, and troubleshooting skills
A technical background, preferably in software engineering. Experience in working with WordPress.

Experience Required :

Minimum 2 Years

Vacancy :

2 - 4 Hires

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