Lead Work Force Management Job in Wipro Limited

Lead Work Force Management

Wipro Limited 3 weeks ago

• Hyderabad, Telangana
• Not Disclosed
• Full-time

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Job Summary The role of a WFM Specialist is crucial for providing teams with high-quality, reliable data to support management decision-making. The individual will be responsible for short-term forecasting, scheduling, and capacity planning to ensure operational efficiency and customer satisfaction. Roles & Responsibilities: Individual Contributor Role: Responsible for independently managing WFM tasks. Utilization Optimization: Identify opportunities for improving resource utilization. Customer Requirements Understanding: Understand customer needs and provide solutions to meet those requirements. Customer Relationship Management: Maintain positive client relationships through regular communication. End-to-End WFM Support: Offer comprehensive support for all WFM-related activities. Analytical Deliverables: Work on planners, forecasting, scheduling, and analytics. Report Analysis: Analyze reports, process dashboards, and initiate appropriate action plans based on insights. Stakeholder Support: Assist operations and stakeholders during internal and client calls by providing value-added insights. Volume and Resource Planning: Ensure effective planning of volumes and resources, including capacity planning and staffing. Required Skills and Competencies: Forecasting & Planning: Hands-on experience with generating forecasts, planning, and scheduling. Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint). Communication Skills: Strong verbal, written, and presentation skills. Interpersonal Skills: Excellent people management and problem-solving abilities. Client Communication: Ability to independently handle client communications. Experience: 3+ years of experience in forecasting, capacity planning, and RFPs. Certifications: Knowledge of COPC certifications, with Lean and Green belt certification being preferable. Quality Tools: Familiarity with Lean, Six Sigma, and other quality tools.

Experience Required :

Minimum 3 Years

Vacancy :

2 - 4 Hires

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