Technical Support Engineer Job in Wingify

Technical Support Engineer

Wingify 4+ weeks ago

New Delhi, NCT
Not Disclosed
Full-time
Permanent

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Job Summary

Job Responsibilities:

Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.
Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.
Create internal or external knowledge base articles/whitepapers.
Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.

Professional Competencies:

Good understanding of web applications, HTML, JavaScript,CSS and JQuery.
Prior experience in supporting enterprise customers.
Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams.
Outstanding communication, understanding, and writing skills.
Ability to analyze logs to understand the issues, and have a thorough flair for learning new technologies.
Well organized with utmost care to detail, along with good comprehending skills to address issues.
Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers.

Desired Skills & Experience:

Bachelor s degree, Computer Science related.
Good understanding of web applications, HTML, JavaScript, and CSS.
Minimum of 2 years in a customer support role.
Strong problem-solving skills.
Strong written and verbal skills.
Willing to work in rotating shifts.

Wingify is a remote-first company with employees spread across India. We offer competitive compensation, health insurance for employees, and their dependents, and incredible learning opportunities within tight-knit teams.

Experience Required :

Fresher

Vacancy :

2 - 4 Hires